"An efficient and centralized service desk through our self-learning chatbot Dex that quickly answers FAQs"
Introduction
PostNL is building the future of delivery in, to and from the Benelux.
With the goal: to be your favorite delivery company.
PostNL delivers parcels every day and mail five days a week.
For customers, they are the indispensable link between senders and recipients and the connector between the physical and digital world.
Customer
PostNL
Tools/Techniques
Python, React, Dialogflow, OpenAI, PostgreSQL
Services
Data Science & AI - NLP
Industry
Transportation, Logistics, Supply Chain and Storage
The goal-driven data solution
For PostNL, we have Dex developed a self-learning chatbot.
Zo hebben we one central created for employees to easily ask their questions. Dex is linked to existing systems within PostNL, so there is no need for the knowledge base in multiple places to be stored and maintained.
More than 750 questions can be answered this way, increasing internal productivity.
Employees with a problem or question save their precious time, and service desk staff can deal with more complex issues.
An absolute win-win!
Dex helps PostNL answer questions faster and get the employee to the right employee faster.
Dex is getting smarter all the time!
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