"An efficient and centralized service desk through our self-learning chatbot Dex that quickly answers FAQs"
Introduction
PostNL is building the future of delivery in, to, and from the Benelux region, with the goal of becoming your favorite delivery service. PostNL delivers packages daily and handles mail five days a week. For customers, they are the essential link between senders and recipients, serving as the connector between the physical and digital worlds.
Customer
PostNL
Tools/Techniques
Python, React, Dialogflow, OpenAI, PostgreSQL
Services
Data Science & AI - NLP
Industry
Transportation, Logistics, Supply Chain and Storage
The goal-driven data solution
For PostNL, we developed Dex: a self-learning chatbot. This has created a single central point for employees to easily ask their questions. Dex is integrated with existing systems within PostNL, eliminating the need to store and maintain the knowledge base in multiple locations. This way, more than 750 questions can be answered, increasing internal productivity. Employees with a problem or question save valuable time, and service desk staff can focus on more complex issues. It’s an absolute win-win!
“Dex helps PostNL answer questions more quickly and directs the employee to the right employee faster.
Dex is becoming increasingly intelligent!”
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