Introduction
WUA is an expert in benchmarking the customer experience.
They deliver valuable insights that clients can use to sharpen their digital customer journey.
Customer
WUA
Tools/Techniques
Topic Classification Modeling - NLP - Embeddings - Machine Learning
Services
Data Science & AI
Industry
Market Research
The goal-driven data solution
WUA wants to extract as much value as possible from the available data, including the open-ended answers their respondents fill out.
This is a time-intensive process and this can be automated.
The goal: to structure and categorize the open answer field by topic in order to be able to provide effective advice directly to their own clients.
“I am very happy with the collaboration. The close communication and detailed sprint reviews ensured that the model exactly matched our needs, resulting in a successful launch with our customers.”
Yannick Ludwig
Cases
Check out other case studies,
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