Less time spent searching
Employees can ask their questions directly instead of searching through separate folders, systems and documents.
AI assistant for customer service
Give your staff faster access to the right information for every customer query.
Customer service staff often search for answers across different systems and documents. This slows down the handling of enquiries and makes the team heavily reliant on experienced colleagues for knowledge. An AI assistant makes selected organisational knowledge accessible when answering customer questions.
From an isolated possibility to a practical application
The application only becomes meaningful when it aligns with a specific task and the information available for that task.
The employee retains control over the final response to the customer. That is why we define in advance what the solution should and should not do, how its output will be checked and who remains responsible.
What it delivers
Knowledge more widely available
Employees can access relevant organisational knowledge even when they do not know where to find the information.
Support in the workflow
The output addresses recurring questions about organisational knowledge and remains under the employee’s control.
Our approach
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Define the scope of knowledge questions
We gather recurring questions and choose an initial knowledge domain.
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Assess sources
We determine which information is up to date, relevant and accessible.
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Set up the assistant
We connect the selected sources and configure responses and checks.
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Test with users
Staff and experts assess the answers against real-world scenarios.
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Support adoption
We gather feedback and expand only when the basics work.
Designed to fit your organisation
This service is relevant to organisations that handle a high volume of customer enquiries and complex product information. The exact setup depends on the process, the available data and the risks associated with the application.
That’s why we start with a clearly defined application and only expand it once the initial setup works in practice.
Other solutions
One data platform for fragmented sourcesBring data from separate systems together in one place, where everyone sees the same figures.
Dashboard for day-to-day operationsSee how things stand on one screen, without having to build reports first.
Predicting when maintenance is neededPlan maintenance based on what the data says, not on a fixed schedule.
Frequently asked questions
This service addresses the following challenge: an AI assistant makes selected organisational knowledge accessible when answering customer questions. Exactly how it works depends on the process and the available data.
The service may be relevant to organisations that handle many customer questions and have complex product knowledge. A clear need and usable information matter more than the size of the organisation.
That depends on the application you choose. We start with the question that needs to be addressed, then determine which data or sources are necessary and suitable.
No. For fixed, predictable tasks, standard automation may be enough. We choose the simplest approach that addresses the challenge effectively and add complexity only when needed.
We define the scope of the application, test the results with users and put appropriate controls in place. Once it is in use, we monitor how it works and adjust the solution when the data, its use or the context changes.
Discover what an AI assistant for customer service could mean for your organisation
Would you like to explore where it makes sense to start with an AI assistant for customer service? Together, we’ll map out the challenge, the available information and the constraints.