Less time spent searching
Employees can ask their questions directly. This means they spend less time searching through different systems, folders and documents separately.
AI assistant for internal knowledge
Give employees quick answers to questions about internal knowledge, without endless searches through documents and systems.
Internal knowledge is often spread across SharePoint, Teams, the intranet and other documentation. Employees do not always know where to find the right information or which version is current. As a result, even a simple question takes more time than it should. An internal AI assistant lets employees search selected information sources by asking questions in plain language.
From searching documents to a focused answer
A traditional search function mainly returns documents and links. An AI knowledge assistant helps employees find the relevant information in those sources and bring it together in an answer that is easy to understand.
The quality of the answer still depends on the underlying documentation. That’s why we look beyond the AI technology. Up-to-date sources, access permissions and clear guidelines for use are also needed to make internal knowledge accessible responsibly.
What it delivers
Knowledge accessible to more employees
The assistant also helps when someone does not know where to find information or which search term to use. This makes existing organisational knowledge easier to find.
Answers based on selected sources
The AI assistant uses the selected internal documentation as its basis. This helps employees find answers grounded in the organisation’s knowledge.
Our approach
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Gather knowledge questions
We look at the questions employees ask regularly and the information they struggle to find. This helps us define an initial application that is relevant to the organisation.
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Select sources
We identify the documents and knowledge systems needed to answer these questions, considering how up to date, reliable and accessible they are.
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Set up the AI assistant
We set up the assistant around the selected sources and questions. We also decide how answers will be presented and when users need to carry out additional checks.
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Check the answers
We test the assistant with questions drawn from day-to-day work. Employees and subject-matter experts assess whether the answers are useful and consistent with the original documentation.
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Support adoption
We help employees understand what the assistant is and is not intended for. Feedback from its use provides the basis for further improvements and for connecting additional knowledge sources.
Joost: our AI assistant for internal knowledge
With Joost, we provide an internal chatbot that employees can use to ask questions about knowledge within their organisation. The assistant can find and summarise information from designated documentation.
We tailor the setup to your information needs and available sources. The application can start with one clearly defined knowledge area and be expanded later, once the initial setup works in practice.
Other solutions
One data platform for fragmented sourcesBring data from separate systems together in one place, where everyone sees the same figures.
Dashboard for day-to-day operationsSee how things stand on one screen, without having to build reports first.
Predicting when maintenance is neededPlan maintenance based on what the data says, not on a fixed schedule.
Frequently asked questions
An AI assistant for internal knowledge is a chatbot that lets employees ask questions about selected organisational documents. The assistant finds relevant information and turns it into an understandable answer.
That depends on the organisation’s environment. Possible sources include SharePoint, Teams, the intranet and internal manuals. We determine in advance which sources are relevant and suitable.
No. It can be relevant to any knowledge-intensive organisation with extensive internal documentation and recurring questions. Its scope and configuration are adapted to your needs and available sources.
An AI assistant is not an infallible source of truth. Reliability depends, among other things, on the sources and the scope of its use. That is why we test answers and make it clear when employees need to check information themselves.
The assistant may use outdated or contradictory information if the underlying documentation is not in order. Clear ownership and keeping source material up to date are therefore important conditions for reliable answers.
Make internal knowledge easier to find
Want to give employees faster answers to recurring questions? Together, we map out the key questions and available information sources.