Automating survey response analysis with our topic classification model

The client,

WUA specialises in benchmarking the customer experience. It provides valuable insights that help clients refine their digital customer journey.

Client WUA

Services AI Solutions

Tools & techniques Topic Classification Modeling – NLP – Embeddings – Machine Learning

Our solution,

WUA wants to get as much value as possible from its available data, including respondents’ answers to open-ended questions. Analysing these answers takes time, but it can be automated. The aim is to structure and categorise the open response field by topic so WUA can give its clients targeted advice straight away.

I’m very pleased with our collaboration. Close communication and detailed sprint reviews ensured the model met our needs exactly, resulting in a successful launch for our clients.

Yannick Ludwig Head of Product

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