Automating respondent research with our topic classification model

The client,

WUA specialises in benchmarking the customer experience. It provides valuable insights that help clients improve their digital customer journey.

Client WUA

Services AI Solutions

Tools & techniques Topic Classification Modeling – NLP – Embeddings – Machine Learning

Our solution,

WUA wants to get as much value as possible from its available data, including respondents’ answers to open-ended questions. Processing these answers takes time, but it can be automated. The aim is to structure and categorise the answers by topic so WUA can give its clients targeted advice straight away.

I’m very pleased with the collaboration. Close communication and detailed sprint reviews ensured that the model met our needs exactly, resulting in a successful launch for our clients.

Yannick Ludwig Head of Product

Cases

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