A more efficient, centralised service desk with Dex, our self-learning chatbot that answers FAQs quickly

We developed Dex, a self-learning chatbot, for PostNL. It gives employees one central place to ask questions. Dex connects to PostNL’s existing systems, so the knowledge base does not need to be stored and maintained in multiple places. It can answer more than 750 questions, improving internal productivity. Employees with a problem or question save valuable time, while service desk staff can focus on more complex issues. A clear win-win! 

Dex helps PostNL answer questions faster and connect employees with the right colleague sooner. Dex keeps getting smarter!