An efficient, centralised service desk with our self-learning chatbot Dex, which answers FAQs quickly

For PostNL, we developed Dex: a self-learning chatbot. It gives employees one central place to ask their questions. Dex is connected to PostNL’s existing systems, so there’s no need to store and maintain the knowledge base in multiple places. This allows Dex to answer more than 750 questions, increasing internal productivity. Employees with a problem or question save valuable time, while service desk staff can focus on more complex issues. A clear win-win! 

Dex helps PostNL answer questions faster and connect employees with the right person more quickly. Dex keeps getting smarter!